The disruption affecting our 24/7 AI Chat (Symi) has been resolved following the restoration of services by our provider, Zendesk.
AI Chat functionality, including the ability to escalate conversations to our support team, has been restored and is operating normally.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Nov 03, 2026 - 18:15 EET
Update
Dear Customer,
The disruption affecting our 24/7 AI Chat (Symi) is ongoing. Our service provider, Zendesk, has identified additional corrective actions needed to restore the affected functionality and is currently working on these changes.
Customers may still experience difficulties escalating AI Chat conversations to our support team.
Our support ticket form remains available as an alternative way to contact us while the issue is being addressed.
We continue to monitor Zendesk's recovery progress and will provide further updates as more information becomes available.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Posted Nov 03, 2026 - 16:21 EET
Monitoring
Dear Customer,
We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk.
As a result, customers may be unable to escalate AI Chat conversations to our support team.
To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us.
Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Nov 03, 2026 - 13:25 EET
This incident affected: Support Functions (24/7 AI Chat (Symi)).