Sympa Status

All Systems Operational

System availability Operational

Reporting Operational

Authentication Operational

Integrations Operational

Esign Operational

Support Functions Operational

Phone Support Operational

Ticketing Operational

Knowledgebase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Sympa response speed

Fetching

Sympa page load time (for 95% of users)

Fetching

Past Incidents

Aug 31, 2026

Resolved - Dear Customers,

The login service has continued to operate normally, and our monitoring confirms that performance remains stable.

We are therefore closing this incident. We apologize for the disruption and appreciate your patience.

Your Sympa Team
Aug 31, 12:36 EEST

Monitoring - Dear Customers,

We have taken corrective action to address the degraded performance affecting the login service.

According to our monitoring, the login service started operating normally at 10:25 EEST.

Our team is continuing to monitor the service closely to confirm that performance remains stable.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Aug 31, 10:29 EEST

Investigating - Dear Customers,

We are currently investigating degraded performance affecting
the login service.

Customers can still log in, but the login process may take significantly
longer than usual.

Our team is actively investigating the cause and working to restore normal
login performance.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Aug 31, 10:09 EEST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Integration service update on Week 34 - 2026

Completed - The scheduled maintenance has been completed.
Aug 18, 16:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 12:00 EEST

Scheduled - Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service on Tuesday, 18 August 2026, from 12:00 to 16:00 EEST.

During this maintenance window, we will carry out routine security and platform updates to support the reliability, stability, and security of the service.

In addition, we will deploy the following improvement:

Improved integration performance when a Datacard Code is used as an identifier. This improvement is especially relevant for integrations sending sequential PATCH or POST requests targeting the same Datacard.

No customer impact is expected, and no disruptions to integrations or connectivity flows are expected.

Our team will closely monitor the service throughout and after the maintenance window to ensure everything continues to operate as expected.

Your Sympa Team
Aug 11, 09:56 EEST

Aug 17, 2026

No incidents reported.