All Systems Operational
System availability
Operational
Reporting
Operational
Authentication
Operational
Integrations
Operational
Esign
Operational
Support Functions
Operational
24/7 AI Chat (Symi)
Operational
Ticketing
Operational
Help Centre (Knowledge Base)
Operational
Phone Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sympa response speed
Fetching
Sympa page load time (for 95% of users)
Fetching
Past Incidents
Nov 4, 2026
No incidents reported today.
Nov 3, 2026
Resolved -
Dear Customer,
The disruption affecting our 24/7 AI Chat (Symi) has been resolved following the restoration of services by our provider, Zendesk.
AI Chat functionality, including the ability to escalate conversations to our support team, has been restored and is operating normally.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Nov 3, 18:15 EET
The disruption affecting our 24/7 AI Chat (Symi) has been resolved following the restoration of services by our provider, Zendesk.
AI Chat functionality, including the ability to escalate conversations to our support team, has been restored and is operating normally.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Nov 3, 18:15 EET
Update -
Dear Customer,
The disruption affecting our 24/7 AI Chat (Symi) is ongoing. Our service provider, Zendesk, has identified additional corrective actions needed to restore the affected functionality and is currently working on these changes.
Customers may still experience difficulties escalating AI Chat conversations to our support team.
Our support ticket form remains available as an alternative way to contact us while the issue is being addressed.
We continue to monitor Zendesk's recovery progress and will provide further updates as more information becomes available.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Nov 3, 16:21 EET
The disruption affecting our 24/7 AI Chat (Symi) is ongoing. Our service provider, Zendesk, has identified additional corrective actions needed to restore the affected functionality and is currently working on these changes.
Customers may still experience difficulties escalating AI Chat conversations to our support team.
Our support ticket form remains available as an alternative way to contact us while the issue is being addressed.
We continue to monitor Zendesk's recovery progress and will provide further updates as more information becomes available.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Nov 3, 16:21 EET
Monitoring -
Dear Customer,
We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk.
As a result, customers may be unable to escalate AI Chat conversations to our support team.
To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us.
Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Nov 3, 13:25 EET
We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk.
As a result, customers may be unable to escalate AI Chat conversations to our support team.
To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us.
Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Nov 3, 13:25 EET
Completed -
The scheduled maintenance has been completed.
Nov 3, 16:00 EET
Nov 3, 16:00 EET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:00 EET
Nov 3, 12:00 EET
Scheduled -
Dear Customers,
We would like to inform you about a scheduled maintenance window for our Integrations platform on Tuesday, 03 November 2026, from 12:00 to 16:00 EET.
During this maintenance window, we will update backend services to support the security, reliability, and performance of the Integrations platform.
No service disruption is expected, and no action is required from customers.
Our team will monitor the platform throughout and after the maintenance window to ensure that integrations continue to operate as expected.
Your Sympa Team
Oct 26, 12:24 EET
We would like to inform you about a scheduled maintenance window for our Integrations platform on Tuesday, 03 November 2026, from 12:00 to 16:00 EET.
During this maintenance window, we will update backend services to support the security, reliability, and performance of the Integrations platform.
No service disruption is expected, and no action is required from customers.
Our team will monitor the platform throughout and after the maintenance window to ensure that integrations continue to operate as expected.
Your Sympa Team
Oct 26, 12:24 EET
Nov 2, 2026
No incidents reported.
Nov 1, 2026
No incidents reported.
Oct 31, 2026
No incidents reported.
Oct 30, 2026
No incidents reported.
Oct 29, 2026
No incidents reported.
Oct 28, 2026
No incidents reported.
Oct 27, 2026
No incidents reported.
Oct 26, 2026
No incidents reported.
Oct 25, 2026
No incidents reported.
Oct 24, 2026
No incidents reported.
Oct 23, 2026
Postmortem -
Read details
Nov 2, 12:38 EET
Nov 2, 12:38 EET
Resolved -
Dear Customer,
The issue affecting employee information updates in People Chart, FTE reports, the Employment module, and Pay Transparency has been fully resolved.
Normal service performance has been restored, and previously delayed updates have been synchronized.
All affected features are now operating as expected.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 23, 08:48 EEST
The issue affecting employee information updates in People Chart, FTE reports, the Employment module, and Pay Transparency has been fully resolved.
Normal service performance has been restored, and previously delayed updates have been synchronized.
All affected features are now operating as expected.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 23, 08:48 EEST
Update -
Dear Customer,
Update: The issue causing the delays was fixed yesterday, and FTE reports, the Employment module and Pay Transparency are now fully up to date.
The only remaining effect is in People Chart: in few organizations, changes made to employee information during the disruption may not yet appear there. The employee information itself is correct and has not been affected at any point. Only its display in People Chart may be out of date.
We are completing the synchronization of these remaining People Chart changes and expect it to be finished by Friday morning, 23 October.
We are keeping this incident open until the synchronization is complete so that we can confirm when all information is up to date.
We will provide the next update by 10:00 EEST on Friday, 23 October.
Your Sympa Team
Oct 22, 14:42 EEST
Update: The issue causing the delays was fixed yesterday, and FTE reports, the Employment module and Pay Transparency are now fully up to date.
The only remaining effect is in People Chart: in few organizations, changes made to employee information during the disruption may not yet appear there. The employee information itself is correct and has not been affected at any point. Only its display in People Chart may be out of date.
We are completing the synchronization of these remaining People Chart changes and expect it to be finished by Friday morning, 23 October.
We are keeping this incident open until the synchronization is complete so that we can confirm when all information is up to date.
We will provide the next update by 10:00 EEST on Friday, 23 October.
Your Sympa Team
Oct 22, 14:42 EEST
Update -
Dear Customer,
Fixed: The issue causing delays has been fixed, and service performance has returned to normal.
New changes to employee information are again appearing in People Chart, FTE reports, the Employment module and Pay Transparency as expected.
A small number of changes made during the disruption may not yet be reflected in these features.
The underlying employee information is correct and has not been affected.
Our technical team is synchronizing these remaining changes.
We will provide the next update by 14:00 EEST tomorrow, Thursday, 22 October, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 21, 14:45 EEST
Fixed: The issue causing delays has been fixed, and service performance has returned to normal.
New changes to employee information are again appearing in People Chart, FTE reports, the Employment module and Pay Transparency as expected.
A small number of changes made during the disruption may not yet be reflected in these features.
The underlying employee information is correct and has not been affected.
Our technical team is synchronizing these remaining changes.
We will provide the next update by 14:00 EEST tomorrow, Thursday, 22 October, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 21, 14:45 EEST
Update -
Dear Customer,
We are pleased to inform you that service performance has significantly improved, and the affected features are now operating normally.
Our team continues to monitor the situation closely to ensure that services remain stable. Some previously affected information in People Chart and compensation-related features may still require updating.
We will provide our next update by 13:00 EEST today, Wednesday, 21 October, or sooner if there are significant changes.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 21, 09:21 EEST
We are pleased to inform you that service performance has significantly improved, and the affected features are now operating normally.
Our team continues to monitor the situation closely to ensure that services remain stable. Some previously affected information in People Chart and compensation-related features may still require updating.
We will provide our next update by 13:00 EEST today, Wednesday, 21 October, or sooner if there are significant changes.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 21, 09:21 EEST
Update -
Dear Customer,
We continue to experience slower than normal performance affecting updates to employee information in People Chart, FTE reports, and the Employment module.
The issue is now also affecting the Pay Transparency feature, where some information may be temporarily unavailable or not reflect the latest updates.
Our team continues to work on resolving the issue and restoring normal performance.
We will provide our next update by 09:00 EEST on Wednesday, 21 October, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 18:01 EEST
We continue to experience slower than normal performance affecting updates to employee information in People Chart, FTE reports, and the Employment module.
The issue is now also affecting the Pay Transparency feature, where some information may be temporarily unavailable or not reflect the latest updates.
Our team continues to work on resolving the issue and restoring normal performance.
We will provide our next update by 09:00 EEST on Wednesday, 21 October, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 18:01 EEST
Update -
Dear Customers,
We continue to experience slower than normal performance affecting updates to employee information in People Chart, FTE reports and the Employment module.
Our team has taken steps to address the issue and continues to closely monitor the situation. Some customers may still experience delays while we work towards restoring normal performance.
We will provide our next update by 19:00 EEST, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 15:22 EEST
We continue to experience slower than normal performance affecting updates to employee information in People Chart, FTE reports and the Employment module.
Our team has taken steps to address the issue and continues to closely monitor the situation. Some customers may still experience delays while we work towards restoring normal performance.
We will provide our next update by 19:00 EEST, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 15:22 EEST
Update -
Dear Customers,
We continue to experience slower than normal performance affecting employee information and updates in features such as People Chart, FTE reports and Employment Module.
Our team is continuing to monitor the situation and work towards restoring normal performance.
We will provide another update by 15.00 EEST, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 11:59 EEST
We continue to experience slower than normal performance affecting employee information and updates in features such as People Chart, FTE reports and Employment Module.
Our team is continuing to monitor the situation and work towards restoring normal performance.
We will provide another update by 15.00 EEST, or sooner if there is significant progress.
We apologize for the continued disruption and appreciate your patience.
Your Sympa Team
Oct 20, 11:59 EEST
Monitoring -
Dear Customers,
We are currently experiencing an issue that may cause delays when viewing employee information or updating employee details.
Some customers may also notice that changes to employee information take longer than usual to appear in features such as People Chart,
FTE reports and Employment module.
Our team is working to restore normal performance.
We will provide the next update by 12:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 20, 09:25 EEST
We are currently experiencing an issue that may cause delays when viewing employee information or updating employee details.
Some customers may also notice that changes to employee information take longer than usual to appear in features such as People Chart,
FTE reports and Employment module.
Our team is working to restore normal performance.
We will provide the next update by 12:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Oct 20, 09:25 EEST