Sympa Status

All Systems Operational

System availability Operational

Reporting Operational

Authentication Operational

Integrations Operational

Esign Operational

Support Functions Operational

Phone Support Operational

Ticketing Operational

Knowledgebase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Sympa response speed

Fetching

Sympa page load time (for 95% of users)

Fetching

Past Incidents

Mar 27, 2026

No incidents reported today.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

Issues with the eSign (Scrive) service

Resolved - Dear Customer,

The issue affecting the eSign (Scrive) service has now been resolved, and the service is operating normally.

The root cause was identified and corrected by our partner.

We apologize for the delay in communication and any inconvenience caused.

Your Sympa Team
Mar 24, 16:19 EET

Update - The major issues affecting the eSign (Scrive) service have now been resolved, and the service is largely operating normally.

However, we are still observing occasional errors in rare cases. Our partner is continuing to work towards a full resolution.

We will keep monitoring the situation closely and provide the next update by 12:00 EET tomorrow.

Your Sympa Team
Mar 23, 23:02 EET

Monitoring - Our partner has deployed a fix, and the eSign (Scrive) service is now operating normally.

We will continue to monitor the situation.

Your Sympa Team
Mar 23, 18:11 EET

Identified - The issue affecting the eSign (Scrive) service has been identified.

Our partner is actively working on resolving it, and the service is expected to be restored within 10–15 minutes.

We will continue to monitor the situation and provide updates as needed.

Your Sympa Team
Mar 23, 17:46 EET

Investigating - Dear Customer,

We are currently experiencing issues with the eSign (Scrive) service. Our technical team is actively investigating the problem and working on a resolution.

We will provide updates as soon as more information becomes available. Thank you for your patience.

Your Sympa Team
Mar 23, 16:39 EET

Mar 23, 2026

Increased number of "Something unexpected happened" errors for some customers

Resolved - The issue has been resolved and system performance is stable.

Additional improvements have been implemented to help prevent similar issues going forward.

Thank you for your patience.

Your Sympa Team
Mar 23, 22:48 EET

Update - As a follow-up to this incident, we will perform a planned update later this evening to further improve system stability and reduce the risk of similar errors.

No disruption to customers is expected, and we will continue to monitor the system closely.

Your Sympa Team
Mar 23, 14:39 EET

Monitoring - We are seeing system performance return to normal levels, and the error messages are no longer occurring.

We will continue to monitor the situation closely to ensure stability.

Your Sympa Team
Mar 23, 11:25 EET

Investigating - Dear Customer,

We are currently investigating an increased number of "Something unexpected happened" error messages affecting several customers.

Our team is actively working to identify the root cause and mitigate the issue as quickly as possible.

At the moment, no action is required from your side. We will keep you updated as soon as we have more information.

Best regards,
The Sympa Team
Mar 23, 11:17 EET

Mar 22, 2026

No incidents reported.

Mar 21, 2026

Infrastructure update: sympahr.net moving fully to a dynamic global load balancer & Database maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 EET

Scheduled - Dear Customer,

During the upcoming maintenance, the remaining parts of sympahr.net that have been using a fixed IP setup, such as the website and CDN delivery, will move to a dynamic, globally load-balanced configuration. Our API endpoints are already served this way today.

After this change, the IP address resolved from sympahr.net will no longer remain constant and may change over time.

If your organization has firewall or network rules that whitelist a specific IP address for sympahr.net, those rules must be updated. We recommend allowing traffic based on the domain name rather than a specific IP address.

Please ensure your IT department reviews this change before the maintenance window to avoid potential connection disruptions.

No action is required if you are NOT using IP whitelisting.

Database maintenance: database optimizations

As part of the same maintenance window, we will also implement database optimizations to improve overall system performance and responsiveness in Sympa.

No customer action is required for this change.

Your Sympa Team
Feb 26, 22:54 EET

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.