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Maintenance

Scheduled Maintenance

Integration service update on Week 19 - 2026 May 5, 2026 11:00 - May 7, 2026 11:00 EEST

Dear Customer,

We apologize for the short notice regarding this scheduled maintenance window for our integration service.

We will apply an update to the integration service during this maintenance window on Tuesday 5.5.2026 at 11:00 EEST to resolve recently identified issues affecting some API endpoints.

A workaround is already in place, and services are currently operating as expected.

No major impact is expected, but short temporary interruptions may occur during the maintenance window.

Regarding the reflection field mapping table issue:

We have identified a scenario where an issue may occur if a reflection field is missing the required mapping table. In such cases, a null value may be transferred through the integration.

This issue affects dropdown fields that are exposed via the API but do not have an associated mapping table. As a workaround, create and assign a mapping table for the affected field.

This scenario has been added to the ongoing investigation and will be handled as part of the related fixes.

We will continue to monitor the situation closely throughout and after the maintenance.

Your Sympa Team
Posted on Apr 30, 2026 - 16:17 EEST
System Metrics Month Week Day
Sympa response speed
Fetching
Sympa page load time (for 95% of users)
Fetching
May 4, 2026

No incidents reported today.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Degraded performance in Sympa
Resolved - Dear Customer,

Service performance has now been restored, and the incident is resolved.

We are continuing our internal investigation to confirm the root cause of the issue. We will share further information once the investigation has been completed.

We apologize for the disruption and thank you for your patience.

Your Sympa Team
Apr 29, 18:21 EEST
Update - Dear Customer,

We have taken mitigation actions to reduce the impact of the ongoing issues, including increasing capacity in the affected parts of the Sympa service. Based on our current observations, this appears to be helping to improve the situation with Sympa.

Our investigation is still ongoing, and we are continuing to assess the full scope of the issue and whether there are additional related impacts.

We will share another update as soon as more information becomes available.

We apologize for the continued disruption and appreciate your patience.

Your Sympa Team
Apr 29, 15:57 EEST
Investigating - At the moment, the issue appears to impact at least Data Cards, including for example adding new employees, as well as approval-related functionality.

Our team is actively investigating the situation to confirm the full scope and root cause. We will share more information as soon as it becomes available.

We apologize for the disruption and will provide an update as soon as possible.

Your Sympa Team
Apr 29, 12:41 EEST
Apr 28, 2026
Integration service update on Week 18 - 2026
Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 EEST
Update - Dear Customer,

We have identified an issue affecting traffic originating from IPv6 addresses, and corrective actions are already in progress.

Sympa is closely monitoring all API traffic and will react rapidly if any further issues are observed.

Your Sympa Team
Apr 28, 10:12 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 11:00 EEST
Scheduled - We will be performing a scheduled update to our integration service on Monday, 27 April, starting at 11:00 EEST.

This update is part of our ongoing efforts to improve the reliability, security, and monitoring of integrations in Sympa.

What is changing?
All integrations will be routed through an updated version of our integration service. This change has already been applied to a subset of integrations and will now be extended to all remaining integrations.

Expected impact:
No major impact is expected. The change is designed to be seamless and should not interrupt integrations. However, short, temporary interruptions may occur during the rollout.

Our team will closely monitor the rollout and API traffic during and after the deployment to ensure everything operates as expected.

If you experience any issues, please contact our support via the Help Centre.

Your Sympa Team
Apr 21, 13:02 EEST
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Issues saving data
Resolved - The issue has now been resolved, and our services are operating normally.

We have completed monitoring and can confirm that the fix is working as expected.

Thank you for your patience.

Your Sympa Team
Apr 24, 15:19 EEST
Monitoring - We have identified the root cause of the issue and are currently applying a fix.

The update is being rolled out, and we expect the issue to be resolved shortly.

Our team is closely monitoring the situation to ensure everything returns to normal for affected customers.

Your Sympa Team
Apr 24, 11:55 EEST
Identified - We have identified an issue in Sympa that may have impacted some customers. Users may experience errors when attempting to save certain data.

We are working to resolve the problem and will provide an update when it is confirmed to be fully resolved.

Your Sympa Team
Apr 24, 11:26 EEST
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

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