Sympa Status

Issue with approvals when creating table rows

Update - Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has continued preparing the corrective process for the remaining affected approval data. Additional validation and adjustments are still required before the process can be safely applied to production.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will continue this work overnight and provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 17, 2026 - 19:12 EEST

Update - Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has tested the corrective process in a non-production environment and is completing final adjustments before applying it to production.

Once applied, the corrective process is expected to restore the missing approval records for the affected table rows.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update by 19:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 17, 2026 - 16:11 EEST

Update - Dear Customers,

Approval creation for table rows continues to work as expected.

Our team has prepared a corrective fix for the remaining affected data. Testing has started and is currently ongoing before the fix is applied.

Customers may still see some approval records that have not yet been fully restored while this work continues.

We will provide the next update by 16:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 17, 2026 - 14:07 EEST

Update - Dear Customers,

The fix done early in the morning for the issue affecting approvals on table rows remains in place, and approval creation is working as expected.

Our team is continuing work on data fixing, to restore any missing approval records and to identify table rows that may require approval review as a result of changes made during the affected period.

Customers may still see some approval records that have not yet been fully restored while this work is ongoing.

We are actively progressing with the corrective actions and will provide the next update by 14:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 17, 2026 - 11:58 EEST

Monitoring - Dear Customers,

We have identified an issue affecting approvals on table rows on yesterday 2026-06-16 15:34 EEST and was fixed today 2026-06-17 08:18 EEST.

Customers may have had issues to create approvals for affected table rows.

Our team applied a fix to restore approval creation for the affected rows. Everything works as expected now.

Out team is looking to fix the affected data.

We will provide the next update when the affected data is fixed or latest by 12.00 EEST.

To summarize everything works now.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 17, 2026 - 08:55 EEST

System availability Operational

Reporting Operational

Authentication Operational

Integrations Operational

Esign Operational

Support Functions Operational

Phone Support Operational

Ticketing Operational

Knowledgebase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Sympa response speed

Fetching

Sympa page load time (for 95% of users)

Fetching

Past Incidents

Jun 17, 2026

Integration processing disruption

Resolved - The mitigation actions taken yesterday has fixed the issue. The performance has also improved significantly.

We did not detected such issues in integrations during yesterday evening, during the night nor during the morning.

We confirm everything is operational and close this ticket.

Post-mortem will be released later on.
Jun 17, 09:17 EEST

Update - Dear Customer,

We have applied mitigation actions for the issue affecting integrations and are continuing to monitor integration processing.

Our team is monitoring the evening and overnight processing runs to confirm stability. We are also continuing manual handling of any remaining affected data where needed.

We will keep this incident open while monitoring continues and will provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.

Your Sympa Team
Jun 16, 19:00 EEST

Monitoring - Dear Customer,

We have applied fixes for the issue affecting integrations and are monitoring their effect.

Integration processing has improved, but some data from last night still requires manual handling.

Our team is continuing this work and will monitor the results of the fixes throughout the night.

We will keep this incident open and provide the next update by 19:00 EEST, or sooner if there is significant progress.

Your Sympa Team
Jun 16, 16:36 EEST

Update - Dear Customer,

We are continuing work to restore normal integration processing.

Customers may still experience delayed integration processing.

Our team is preparing a fix and testing it before applying it.

We are also continuing mitigation work and manually reprocessing affected files where possible.

We will provide the next update by 16:30 EEST, or sooner if there is significant progress.

Your Sympa Team
Jun 16, 15:14 EEST

Identified - Dear Customer,

We have identified the cause of the issue affecting integrations.

Customers may still experience delayed integration processing.

Our team is continuing mitigation work and manually reprocessing affected files where possible while we work to restore normal processing.

We will provide the next update by 15:00 EEST, or sooner if there is significant progress.

Your Sympa Team
Jun 16, 13:01 EEST

Investigating - Dear Customer,

We are currently investigating an issue affecting integrations.

Customers may experience failed or delayed integration processing.

Our team is actively investigating the root cause and working to restore normal integration processing.

We will provide the next update by 13:00 EEST, or sooner if there is significant progress.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Jun 16, 11:17 EEST

Jun 16, 2026

Integration service update on Week 25 - 2026

Completed - The scheduled maintenance has been completed.
Jun 16, 16:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 EEST

Scheduled - Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service on Tuesday, 16 June 2026, from 12:00 to 16:00 EEST.

During this maintenance window, we will carry out internal integration service and security updates as part of our ongoing efforts to maintain the reliability, stability, and security of the service.

No customer impact is expected, and no disruptions to integrations or connectivity flows are expected.

Our team will closely monitor the service throughout and after the maintenance window to ensure everything continues to operate as expected.

Your Sympa Team
Jun 10, 18:10 EEST

Jun 15, 2026

Issues with integrations and reporting

Resolved - The service disruption has been solved. We have identified the root cause of the issue and narrowed down the affected customers. We are contacting them directly to provide any necessary follow-up information.
Jun 15, 15:44 EEST

Monitoring - Dear Customer,

Immediate mitigation actions have been implemented, and the acute impact to integrations and reporting has been mitigated.

We are continuing to work on a permanent fix to address the root cause and prevent recurrence.

Our team will continue monitoring the situation and provide the next update by 15:00 EEST at the latest.

Your Sympa Team
Jun 15, 12:44 EEST

Update - Immediate mitigation actions have been implemented, and the acute situation has been remedied.

We are currently working on a permanent fix to address the root cause and prevent recurrence.
Jun 15, 12:35 EEST

Identified - We have identified the cause of the issue impacting integrations and reporting functionality.
Mitigation steps are currently in progress, and our team is continuing to work on a permanent fix. We will provide further updates as soon as more information is available.
Jun 15, 11:48 EEST

Investigating - We are currently investigating an issue impacting integrations and reporting.

Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

We apologize for any inconvenience and appreciate your patience.
Jun 15, 11:14 EEST

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Issues with SFTP file transfers

Resolved - Dear Customer,

According to our monitoring, the SFTP service has remained stable and file transfers through Integrations / Connectivity are operating normally again.

We are now closing this incident.

Your Sympa Team
Jun 12, 16:23 EEST

Monitoring - Dear Customer,

The SFTP service has recovered and is currently available again.

The service was unavailable today between 11:51 and 12:08 EEST, which may have affected incoming and outgoing file transfers through Integrations / Connectivity during that time.

Integrations are expected to continue from where they left off now that the service is available again.

Our team is monitoring the service to confirm continued stability before closing the incident.

Your Sympa Team
Jun 12, 12:57 EEST

Investigating - Dear Customer,

We are currently experiencing issues with our SFTP servers.

This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.

Our team is investigating the issue and working to restore normal service as soon as possible.

We will provide further updates as soon as more information is available.

Your Sympa Team
Jun 12, 12:08 EEST

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Issues with SFTP file transfers

Resolved - Our monitoring confirms that SFTP traffic is operating normally again, and both incoming and outgoing file transfers are being processed successfully.

The incident has now been resolved and we are closing this case.

Integrations automatically resume processing from where they left off once connectivity is restored, and no data loss is expected as a result of this disruption.

We will continue to monitor the service to ensure stable operation.

Thank you for your patience, and we apologize for the inconvenience caused.

Your Sympa Team
Jun 9, 17:46 EEST

Monitoring - SFTP service is currently accessible again, and incoming and outgoing file transfers are working.

We are keeping this incident open while our team continues to monitor the situation closely and confirm the service remains stable.

Further updates will be provided as monitoring continues.

Your Sympa Team
Jun 9, 14:03 EEST

Investigating - We are continuing to experience issues with our SFTP service, and connectivity has become unavailable again.
Our team is actively investigating the situation and working to restore normal service as quickly as possible.
We apologize for the continued disruption and will provide further updates as soon as more information becomes available.
Jun 9, 12:18 EEST

Monitoring - Fix applied & monitoring

We have applied a fix and our SFTP service is now accessible again. Incoming and outgoing file transfers through should now be working normally.

Our team is actively monitoring the service to confirm it remains stable.

We sincerely appreciate your patience during the disruption. We will post a final update later once we have confirmed the service is fully stable.

Your Sympa Team
Jun 9, 11:23 EEST

Investigating - We are currently experiencing issues with our SFTP servers.

This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.

Our team is investigating the issue and working to restore normal service as soon as possible.

We will provide further updates as soon as more information is available.

Your Sympa Team
Jun 9, 09:28 EEST

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Integration service update on Week 23 - 2026

Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 EEST

Scheduled - Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service from Wednesday 3.6.2026 12:00 to 16:00 EEST.

During this maintenance window, we will carry out routine security and platform updates to support the reliability, stability, and security of the service.

In addition, we will deploy fixes for the following issues:

- Fixed an issue where times recorded without Daylight Saving Time (DST) would sometimes result GET queries receiving 500 HTTP status code after Daylight saving being in effect"
- Fixed missing location header value after creating new entity with POST"

No major impact is expected, but short temporary interruptions may occur during the maintenance window.

Our team will closely monitor the situation throughout and after the maintenance to ensure everything operates as expected.

Your Sympa Team
May 27, 16:17 EEST