All Systems Operational

System availability Operational
Reporting Operational
Authentication Operational
Integrations Operational
Esign Operational
Support Functions Operational
24/7 AI Chat (Symi) Operational
Ticketing Operational
Help Centre (Knowledge Base) Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Sympa response speed
Fetching
Sympa page load time (for 95% of users)
Fetching

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

AI Chat (Symi) – Escalation to human agent Disruption
Resolved - Dear Customer,

The disruption affecting our 24/7 AI Chat (Symi) has been resolved following the restoration of services by our provider, Zendesk.

AI Chat functionality, including the ability to escalate conversations to our support team, has been restored and is operating normally.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Nov 3, 18:15 EET
Update - Dear Customer,

The disruption affecting our 24/7 AI Chat (Symi) is ongoing. Our service provider, Zendesk, has identified additional corrective actions needed to restore the affected functionality and is currently working on these changes.

Customers may still experience difficulties escalating AI Chat conversations to our support team.

Our support ticket form remains available as an alternative way to contact us while the issue is being addressed.

We continue to monitor Zendesk's recovery progress and will provide further updates as more information becomes available.

We apologize for the continued disruption and appreciate your patience.

Your Sympa Team
Nov 3, 16:21 EET
Monitoring - Dear Customer,

We are currently experiencing degraded functionality with our 24/7 AI Chat (Symi) due to an ongoing incident affecting our service provider, Zendesk.

As a result, customers may be unable to escalate AI Chat conversations to our support team.

To ensure continued access to support, we have temporarily re-enabled our support ticket form as an alternative way to contact us.

Zendesk is investigating the issue, and we are following their progress. We will provide further updates as more information becomes available.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Nov 3, 13:25 EET
Integration service update on Week 45 - 2026
Completed - The scheduled maintenance has been completed.
Nov 3, 16:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:00 EET
Scheduled - Dear Customers,

We would like to inform you about a scheduled maintenance window for our Integrations platform on Tuesday, 03 November 2026, from 12:00 to 16:00 EET.

During this maintenance window, we will update backend services to support the security, reliability, and performance of the Integrations platform.

No service disruption is expected, and no action is required from customers.

Our team will monitor the platform throughout and after the maintenance window to ensure that integrations continue to operate as expected.

Your Sympa Team
Oct 26, 12:24 EET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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