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Maintenance

Scheduled Maintenance

Integration service update on Week 41 - 2026 Oct 6, 2026 12:00-16:00 EEST

Dear Customers,

We would like to inform you about a scheduled maintenance window for our Integrations platform on Tuesday, 6 October 2026, from 12:00 to 16:00 EEST.

During this maintenance window, we will update backend services to support the security, reliability, and performance of the Integrations platform.

No service disruption is expected, and no action is required from customers.

Our team will monitor the platform throughout and after the maintenance window to ensure that integrations continue to operate as expected.

Your Sympa Team
Posted on Sep 25, 2026 - 15:41 EEST
System Metrics Month Week Day
Sympa response speed
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Sympa page load time (for 95% of users)
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Sep 26, 2026

No incidents reported today.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

eSign documents not updating in Sympa after signing
Postmortem - Read details
Sep 22, 08:51 EEST
Resolved - Dear Customers,

The eSign disruption has been resolved, and the service has been restored to normal operation. New eSign documents are now being processed normally between Sympa and the eSign service.

Our team is continuing to identify documents that were affected during the disruption between Friday, September 11 and Monday, September 14. We will correct the statuses of the affected documents as needed.

If your document was affected during this period, no action is required from you at this time. Please do not retry or resubmit the document, as our team is handling the affected documents.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Sep 14, 14:45 EEST
Identified - Dear Customers,

We have applied a fix for the eSign issue that began on Friday,
September 11 at approximately 11:50 EETS. The main issue was addressed on Monday,
September 14 at approximately 08:30 EETS.

The issue affected the eSign process as follows:

1. Documents were successfully sent from Sympa to the eSign service.
2. Recipients were able to open and sign the documents in the eSign service.
3. After signing, information about the completed signing did not return to
Sympa as expected. As a result, some signed documents remained incomplete
in Sympa.

Our team is monitoring the fix and handling the affected documents.

If your documents were affected, please do not retry or resubmit them at this
time. We are handling the affected documents for you, and no action is
currently required from you.

We will provide another update as soon as our monitoring and review of the
affected documents have progressed.

We apologize for the disruption and appreciate your patience.

Your Sympa Team
Sep 14, 09:25 EEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

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