Approval creation for table rows continues to work as expected.
Our team has continued preparing the corrective process for the remaining affected approval data. Additional validation and adjustments are still required before the process can be safely applied to production.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will continue this work overnight and provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Jun 17, 2026 - 19:12 EEST
Update
Dear Customers,
Approval creation for table rows continues to work as expected.
Our team has tested the corrective process in a non-production environment and is completing final adjustments before applying it to production.
Once applied, the corrective process is expected to restore the missing approval records for the affected table rows.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 19:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Jun 17, 2026 - 16:11 EEST
Update
Dear Customers,
Approval creation for table rows continues to work as expected.
Our team has prepared a corrective fix for the remaining affected data. Testing has started and is currently ongoing before the fix is applied.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 16:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Jun 17, 2026 - 14:07 EEST
Update
Dear Customers,
The fix done early in the morning for the issue affecting approvals on table rows remains in place, and approval creation is working as expected.
Our team is continuing work on data fixing, to restore any missing approval records and to identify table rows that may require approval review as a result of changes made during the affected period.
Customers may still see some approval records that have not yet been fully restored while this work is ongoing.
We are actively progressing with the corrective actions and will provide the next update by 14:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Posted Jun 17, 2026 - 11:58 EEST
Monitoring
Dear Customers,
We have identified an issue affecting approvals on table rows on yesterday 2026-06-16 15:34 EEST and was fixed today 2026-06-17 08:18 EEST.
Customers may have had issues to create approvals for affected table rows.
Our team applied a fix to restore approval creation for the affected rows. Everything works as expected now.
Out team is looking to fix the affected data.
We will provide the next update when the affected data is fixed or latest by 12.00 EEST.
To summarize everything works now.
We apologize for the disruption and appreciate your patience.