The issue has been resolved and system performance is stable.
Additional improvements have been implemented to help prevent similar issues going forward.
Thank you for your patience.
Your Sympa Team
Posted Mar 23, 2026 - 22:48 EET
Update
As a follow-up to this incident, we will perform a planned update later this evening to further improve system stability and reduce the risk of similar errors.
No disruption to customers is expected, and we will continue to monitor the system closely.
Your Sympa Team
Posted Mar 23, 2026 - 14:39 EET
Monitoring
We are seeing system performance return to normal levels, and the error messages are no longer occurring.
We will continue to monitor the situation closely to ensure stability.
Your Sympa Team
Posted Mar 23, 2026 - 11:25 EET
Investigating
Dear Customer,
We are currently investigating an increased number of "Something unexpected happened" error messages affecting several customers.
Our team is actively working to identify the root cause and mitigate the issue as quickly as possible.
At the moment, no action is required from your side. We will keep you updated as soon as we have more information.