Our support portal is not working due to Cloudflare issues

Incident Report for Sympa

Resolved

Dear Customer,

Our services are now fully operational again, so we are closing this incident on our side.

Thank you for your patience.

Your Sympa Team
Posted Dec 05, 2025 - 11:40 EET

Monitoring

Quick update; Cloudflare is already working with the issue according to their statuspage:
https://www.cloudflarestatus.com/

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Cloudflare System Status
Cloudflare Dashboard and Cloudflare API service issues
Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.

These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.

Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.
Dec 05, 2025 - 08:56 UTC
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Your Sympa Team
Posted Dec 05, 2025 - 11:17 EET

Identified

Dear customer,

We are currently experiencing a major outage with Cloudflare that is also affecting our support systems, including the knowledge base and ticketing. Our team is monitoring the situation closely. We will notify you as soon as the issue has been resolved.

Error message:
"500 Internal Server Error
Cloudflare"

Thank you for your patience,
Your Sympa Team
Posted Dec 05, 2025 - 10:55 EET
This incident affected: Support Functions (Ticketing, Knowledgebase).