The service disruption has been solved. We have identified the root cause of the issue and narrowed down the affected customers. We are contacting them directly to provide any necessary follow-up information.
Posted Jun 15, 2026 - 15:44 EEST
Monitoring
Dear Customer,
Immediate mitigation actions have been implemented, and the acute impact to integrations and reporting has been mitigated.
We are continuing to work on a permanent fix to address the root cause and prevent recurrence.
Our team will continue monitoring the situation and provide the next update by 15:00 EEST at the latest.
Your Sympa Team
Posted Jun 15, 2026 - 12:44 EEST
Update
Immediate mitigation actions have been implemented, and the acute situation has been remedied.
We are currently working on a permanent fix to address the root cause and prevent recurrence.
Posted Jun 15, 2026 - 12:35 EEST
Identified
We have identified the cause of the issue impacting integrations and reporting functionality. Mitigation steps are currently in progress, and our team is continuing to work on a permanent fix. We will provide further updates as soon as more information is available.
Posted Jun 15, 2026 - 11:48 EEST
Investigating
We are currently investigating an issue impacting integrations and reporting.
Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
Posted Jun 15, 2026 - 11:14 EEST
This incident affected: Reporting and Integrations.