The issue affecting the eSign (Scrive) service has now been resolved, and the service is operating normally.
The root cause was identified and corrected by our partner.
We apologize for the delay in communication and any inconvenience caused.
Your Sympa Team
Posted Mar 24, 2026 - 16:19 EET
Update
The major issues affecting the eSign (Scrive) service have now been resolved, and the service is largely operating normally.
However, we are still observing occasional errors in rare cases. Our partner is continuing to work towards a full resolution.
We will keep monitoring the situation closely and provide the next update by 12:00 EET tomorrow.
Your Sympa Team
Posted Mar 23, 2026 - 23:02 EET
Monitoring
Our partner has deployed a fix, and the eSign (Scrive) service is now operating normally.
We will continue to monitor the situation.
Your Sympa Team
Posted Mar 23, 2026 - 18:11 EET
Identified
The issue affecting the eSign (Scrive) service has been identified.
Our partner is actively working on resolving it, and the service is expected to be restored within 10–15 minutes.
We will continue to monitor the situation and provide updates as needed.
Your Sympa Team
Posted Mar 23, 2026 - 17:46 EET
Investigating
Dear Customer,
We are currently experiencing issues with the eSign (Scrive) service. Our technical team is actively investigating the problem and working on a resolution.
We will provide updates as soon as more information becomes available. Thank you for your patience.