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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
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May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Integration issues with Employee ID
Resolved - Dear Customer,

This incident has now been resolved.

The fix has been deployed to production, and integrations using the POST action to create new users are operating normally.

Our team has reviewed the affected cases related to missing Employee IDs and completed the required corrective actions.

We will continue to follow up internally to ensure everything remains stable.

Your Sympa Team
May 8, 22:11 EEST
Monitoring - Dear Customer,

The implemented fix is working as expected, and we have moved this incident to monitoring.

Integrations using the POST action to create new users are now operating normally in production.

Our team is continuing to review previously affected cases, including users with missing Employee IDs, and is working to correct any impacted data where needed.

We will continue to monitor the situation closely and provide further updates if needed.

Your Sympa Team
May 8, 18:16 EEST
Identified - Dear Customer,

We are investigating an issue that affected some ongoing integrations.

We have identified cases where integrations using the POST action to create new users were affected.

The root cause has already been fixed and the correction has been deployed to production. Our team is now identifying affected users with missing Employee IDs and is working to correct the impacted data.

We will continue to monitor the situation closely and provide further updates as needed.

Your Sympa Team
May 8, 15:55 EEST
May 7, 2026
Integration service update on Week 19 - 2026
Completed - The scheduled maintenance has been completed.
May 7, 11:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 11:00 EEST
Scheduled - Dear Customer,

We apologize for the short notice regarding this scheduled maintenance window for our integration service.

We will apply an update to the integration service during this maintenance window on Tuesday 5.5.2026 at 11:00 EEST to resolve recently identified issues affecting some API endpoints.

A workaround is already in place, and services are currently operating as expected.

No major impact is expected, but short temporary interruptions may occur during the maintenance window.

Regarding the reflection field mapping table issue:

We have identified a scenario where an issue may occur if a reflection field is missing the required mapping table. In such cases, a null value may be transferred through the integration.

This issue affects dropdown fields that are exposed via the API but do not have an associated mapping table. As a workaround, create and assign a mapping table for the affected field.

This scenario has been added to the ongoing investigation and will be handled as part of the related fixes.

We will continue to monitor the situation closely throughout and after the maintenance.

Your Sympa Team
Apr 30, 16:17 EEST
May 6, 2026

No incidents reported.

May 5, 2026
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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