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Maintenance

Scheduled Maintenance

Integration service update on Week 25 - 2026 Jun 16, 2026 12:00-16:00 EEST

Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service on Tuesday, 16 June 2026, from 12:00 to 16:00 EEST.

During this maintenance window, we will carry out internal integration service and security updates as part of our ongoing efforts to maintain the reliability, stability, and security of the service.

No customer impact is expected, and no disruptions to integrations or connectivity flows are expected.

Our team will closely monitor the service throughout and after the maintenance window to ensure everything continues to operate as expected.

Your Sympa Team
Posted on Jun 10, 2026 - 18:10 EEST
System Metrics Month Week Day
Sympa response speed
Fetching
Sympa page load time (for 95% of users)
Fetching
Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Issues with SFTP file transfers
Resolved - Our monitoring confirms that SFTP traffic is operating normally again, and both incoming and outgoing file transfers are being processed successfully.

The incident has now been resolved and we are closing this case.

Integrations automatically resume processing from where they left off once connectivity is restored, and no data loss is expected as a result of this disruption.

We will continue to monitor the service to ensure stable operation.

Thank you for your patience, and we apologize for the inconvenience caused.

Your Sympa Team
Jun 9, 17:46 EEST
Monitoring - SFTP service is currently accessible again, and incoming and outgoing file transfers are working.

We are keeping this incident open while our team continues to monitor the situation closely and confirm the service remains stable.

Further updates will be provided as monitoring continues.

Your Sympa Team
Jun 9, 14:03 EEST
Investigating - We are continuing to experience issues with our SFTP service, and connectivity has become unavailable again.
Our team is actively investigating the situation and working to restore normal service as quickly as possible.
We apologize for the continued disruption and will provide further updates as soon as more information becomes available.
Jun 9, 12:18 EEST
Monitoring - Fix applied & monitoring

We have applied a fix and our SFTP service is now accessible again. Incoming and outgoing file transfers through should now be working normally.

Our team is actively monitoring the service to confirm it remains stable.

We sincerely appreciate your patience during the disruption. We will post a final update later once we have confirmed the service is fully stable.

Your Sympa Team
Jun 9, 11:23 EEST
Investigating - We are currently experiencing issues with our SFTP servers.

This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.

Our team is investigating the issue and working to restore normal service as soon as possible.

We will provide further updates as soon as more information is available.

Your Sympa Team
Jun 9, 09:28 EEST
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Integration service update on Week 23 - 2026
Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 EEST
Scheduled - Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service from Wednesday 3.6.2026 12:00 to 16:00 EEST.

During this maintenance window, we will carry out routine security and platform updates to support the reliability, stability, and security of the service.

In addition, we will deploy fixes for the following issues:

- Fixed an issue where times recorded without Daylight Saving Time (DST) would sometimes result GET queries receiving 500 HTTP status code after Daylight saving being in effect"
- Fixed missing location header value after creating new entity with POST"

No major impact is expected, but short temporary interruptions may occur during the maintenance window.

Our team will closely monitor the situation throughout and after the maintenance to ensure everything operates as expected.

Your Sympa Team
May 27, 16:17 EEST
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

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