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Past Incidents
Jun 24, 2026
No incidents reported today.
Jun 23, 2026
No incidents reported.
Jun 22, 2026
Resolved -
Dear Customers,
The data correction work has now been completed, and the affected rows have been returned to the “pending approval” state. This statuspage topic can now be closed as fully resolved.
No customer action is required.
As communicated previously, the underlying issue was resolved on 2026-06-17 at 08:18 EEST, and approval creation for table rows has been working as expected since then.
We apologize for the disruption caused by this incident and thank you for your patience and understanding while we completed the corrective work.
Your Sympa Team
Jun 22, 17:18 EEST
The data correction work has now been completed, and the affected rows have been returned to the “pending approval” state. This statuspage topic can now be closed as fully resolved.
No customer action is required.
As communicated previously, the underlying issue was resolved on 2026-06-17 at 08:18 EEST, and approval creation for table rows has been working as expected since then.
We apologize for the disruption caused by this incident and thank you for your patience and understanding while we completed the corrective work.
Your Sympa Team
Jun 22, 17:18 EEST
Update -
Dear Customers,
The issue affecting approvals when creating and editing table rows was resolved on 2026-06-17 at 08:18 EEST, as communicated previously. Approval creation for table rows is working as expected, and the corrective fix has been applied.
The approval data for rows that were created during the incident have already been fixed 2026-06-18 by setting them to “pending approval” state.
We are now completing the remaining data corrections for rows that were edited during the incident period.
No customer action is currently required. We will contact affected customers directly if any follow-up actions are needed.
We will provide the next update when the remaining corrections have been completed, or by 20:00 EEST.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 22, 14:38 EEST
The issue affecting approvals when creating and editing table rows was resolved on 2026-06-17 at 08:18 EEST, as communicated previously. Approval creation for table rows is working as expected, and the corrective fix has been applied.
The approval data for rows that were created during the incident have already been fixed 2026-06-18 by setting them to “pending approval” state.
We are now completing the remaining data corrections for rows that were edited during the incident period.
No customer action is currently required. We will contact affected customers directly if any follow-up actions are needed.
We will provide the next update when the remaining corrections have been completed, or by 20:00 EEST.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 22, 14:38 EEST
Update -
Dear Customers,
We are pleased to share that we have successfully implemented a fix for the majority of the rows affected during the incident, and these have now been returned to a pending approval state. We are currently working on resolving the remaining few cases.
In addition, we continue to investigate and address the rows that were edited during the incident. These rows are currently in an approved state.
We will provide our next update after the Midsummer holiday.
Thank you for your patience and understanding and apologise for the inconvenience.
Your Sympa Team
Jun 18, 18:12 EEST
We are pleased to share that we have successfully implemented a fix for the majority of the rows affected during the incident, and these have now been returned to a pending approval state. We are currently working on resolving the remaining few cases.
In addition, we continue to investigate and address the rows that were edited during the incident. These rows are currently in an approved state.
We will provide our next update after the Midsummer holiday.
Thank you for your patience and understanding and apologise for the inconvenience.
Your Sympa Team
Jun 18, 18:12 EEST
Update -
Dear Customers,
Approval creation for table rows continues to work as expected.
Testing of the corrective fix has now been completed in a non-production environment. Our team is preparing to apply the fix to the affected production data after office hours today.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update after the production corrective action has been completed, or by 19:00 EEST.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 18, 12:29 EEST
Approval creation for table rows continues to work as expected.
Testing of the corrective fix has now been completed in a non-production environment. Our team is preparing to apply the fix to the affected production data after office hours today.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update after the production corrective action has been completed, or by 19:00 EEST.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 18, 12:29 EEST
Update -
Dear Customers,
New approval creation for table rows continues to work as expected.
Our team has continued working on the corrective process for restoring the remaining affected approval data from the earlier incident.
Testing of the corrective process has not yet completed successfully, and additional adjustments are required before it can be safely applied.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 12:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 18, 08:56 EEST
New approval creation for table rows continues to work as expected.
Our team has continued working on the corrective process for restoring the remaining affected approval data from the earlier incident.
Testing of the corrective process has not yet completed successfully, and additional adjustments are required before it can be safely applied.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 12:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 18, 08:56 EEST
Update -
Dear Customers,
Approval creation for table rows continues to work as expected.
Our team has continued preparing the corrective process for the remaining affected approval data. Additional validation and adjustments are still required before the process can be safely applied to production.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will continue this work overnight and provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 19:12 EEST
Approval creation for table rows continues to work as expected.
Our team has continued preparing the corrective process for the remaining affected approval data. Additional validation and adjustments are still required before the process can be safely applied to production.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will continue this work overnight and provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 19:12 EEST
Update -
Dear Customers,
Approval creation for table rows continues to work as expected.
Our team has tested the corrective process in a non-production environment and is completing final adjustments before applying it to production.
Once applied, the corrective process is expected to restore the missing approval records for the affected table rows.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 19:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 16:11 EEST
Approval creation for table rows continues to work as expected.
Our team has tested the corrective process in a non-production environment and is completing final adjustments before applying it to production.
Once applied, the corrective process is expected to restore the missing approval records for the affected table rows.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 19:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 16:11 EEST
Update -
Dear Customers,
Approval creation for table rows continues to work as expected.
Our team has prepared a corrective fix for the remaining affected data. Testing has started and is currently ongoing before the fix is applied.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 16:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 14:07 EEST
Approval creation for table rows continues to work as expected.
Our team has prepared a corrective fix for the remaining affected data. Testing has started and is currently ongoing before the fix is applied.
Customers may still see some approval records that have not yet been fully restored while this work continues.
We will provide the next update by 16:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 14:07 EEST
Update -
Dear Customers,
The fix done early in the morning for the issue affecting approvals on table rows remains in place, and approval creation is working as expected.
Our team is continuing work on data fixing, to restore any missing approval records and to identify table rows that may require approval review as a result of changes made during the affected period.
Customers may still see some approval records that have not yet been fully restored while this work is ongoing.
We are actively progressing with the corrective actions and will provide the next update by 14:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 11:58 EEST
The fix done early in the morning for the issue affecting approvals on table rows remains in place, and approval creation is working as expected.
Our team is continuing work on data fixing, to restore any missing approval records and to identify table rows that may require approval review as a result of changes made during the affected period.
Customers may still see some approval records that have not yet been fully restored while this work is ongoing.
We are actively progressing with the corrective actions and will provide the next update by 14:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 11:58 EEST
Monitoring -
Dear Customers,
We have identified an issue affecting approvals on table rows on yesterday 2026-06-16 15:34 EEST and was fixed today 2026-06-17 08:18 EEST.
Customers may have had issues to create approvals for affected table rows.
Our team applied a fix to restore approval creation for the affected rows. Everything works as expected now.
Out team is looking to fix the affected data.
We will provide the next update when the affected data is fixed or latest by 12.00 EEST.
To summarize everything works now.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 08:55 EEST
We have identified an issue affecting approvals on table rows on yesterday 2026-06-16 15:34 EEST and was fixed today 2026-06-17 08:18 EEST.
Customers may have had issues to create approvals for affected table rows.
Our team applied a fix to restore approval creation for the affected rows. Everything works as expected now.
Out team is looking to fix the affected data.
We will provide the next update when the affected data is fixed or latest by 12.00 EEST.
To summarize everything works now.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 17, 08:55 EEST
Jun 21, 2026
No incidents reported.
Jun 20, 2026
No incidents reported.
Jun 19, 2026
No incidents reported.
Jun 18, 2026
Jun 17, 2026
Resolved -
The mitigation actions taken yesterday has fixed the issue. The performance has also improved significantly.
We did not detected such issues in integrations during yesterday evening, during the night nor during the morning.
We confirm everything is operational and close this ticket.
Post-mortem will be released later on.
Jun 17, 09:17 EEST
We did not detected such issues in integrations during yesterday evening, during the night nor during the morning.
We confirm everything is operational and close this ticket.
Post-mortem will be released later on.
Jun 17, 09:17 EEST
Update -
Dear Customer,
We have applied mitigation actions for the issue affecting integrations and are continuing to monitor integration processing.
Our team is monitoring the evening and overnight processing runs to confirm stability. We are also continuing manual handling of any remaining affected data where needed.
We will keep this incident open while monitoring continues and will provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 19:00 EEST
We have applied mitigation actions for the issue affecting integrations and are continuing to monitor integration processing.
Our team is monitoring the evening and overnight processing runs to confirm stability. We are also continuing manual handling of any remaining affected data where needed.
We will keep this incident open while monitoring continues and will provide the next update by 09:00 EEST tomorrow, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 19:00 EEST
Monitoring -
Dear Customer,
We have applied fixes for the issue affecting integrations and are monitoring their effect.
Integration processing has improved, but some data from last night still requires manual handling.
Our team is continuing this work and will monitor the results of the fixes throughout the night.
We will keep this incident open and provide the next update by 19:00 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 16:36 EEST
We have applied fixes for the issue affecting integrations and are monitoring their effect.
Integration processing has improved, but some data from last night still requires manual handling.
Our team is continuing this work and will monitor the results of the fixes throughout the night.
We will keep this incident open and provide the next update by 19:00 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 16:36 EEST
Update -
Dear Customer,
We are continuing work to restore normal integration processing.
Customers may still experience delayed integration processing.
Our team is preparing a fix and testing it before applying it.
We are also continuing mitigation work and manually reprocessing affected files where possible.
We will provide the next update by 16:30 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 15:14 EEST
We are continuing work to restore normal integration processing.
Customers may still experience delayed integration processing.
Our team is preparing a fix and testing it before applying it.
We are also continuing mitigation work and manually reprocessing affected files where possible.
We will provide the next update by 16:30 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 15:14 EEST
Identified -
Dear Customer,
We have identified the cause of the issue affecting integrations.
Customers may still experience delayed integration processing.
Our team is continuing mitigation work and manually reprocessing affected files where possible while we work to restore normal processing.
We will provide the next update by 15:00 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 13:01 EEST
We have identified the cause of the issue affecting integrations.
Customers may still experience delayed integration processing.
Our team is continuing mitigation work and manually reprocessing affected files where possible while we work to restore normal processing.
We will provide the next update by 15:00 EEST, or sooner if there is significant progress.
Your Sympa Team
Jun 16, 13:01 EEST
Investigating -
Dear Customer,
We are currently investigating an issue affecting integrations.
Customers may experience failed or delayed integration processing.
Our team is actively investigating the root cause and working to restore normal integration processing.
We will provide the next update by 13:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 16, 11:17 EEST
We are currently investigating an issue affecting integrations.
Customers may experience failed or delayed integration processing.
Our team is actively investigating the root cause and working to restore normal integration processing.
We will provide the next update by 13:00 EEST, or sooner if there is significant progress.
We apologize for the disruption and appreciate your patience.
Your Sympa Team
Jun 16, 11:17 EEST
Jun 16, 2026
Completed -
The scheduled maintenance has been completed.
Jun 16, 16:00 EEST
Jun 16, 16:00 EEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 EEST
Jun 16, 12:00 EEST
Scheduled -
Dear Customer,
We would like to inform you about a scheduled maintenance window for our integration service on Tuesday, 16 June 2026, from 12:00 to 16:00 EEST.
During this maintenance window, we will carry out internal integration service and security updates as part of our ongoing efforts to maintain the reliability, stability, and security of the service.
No customer impact is expected, and no disruptions to integrations or connectivity flows are expected.
Our team will closely monitor the service throughout and after the maintenance window to ensure everything continues to operate as expected.
Your Sympa Team
Jun 10, 18:10 EEST
We would like to inform you about a scheduled maintenance window for our integration service on Tuesday, 16 June 2026, from 12:00 to 16:00 EEST.
During this maintenance window, we will carry out internal integration service and security updates as part of our ongoing efforts to maintain the reliability, stability, and security of the service.
No customer impact is expected, and no disruptions to integrations or connectivity flows are expected.
Our team will closely monitor the service throughout and after the maintenance window to ensure everything continues to operate as expected.
Your Sympa Team
Jun 10, 18:10 EEST
Jun 15, 2026
Resolved -
The service disruption has been solved. We have identified the root cause of the issue and narrowed down the affected customers. We are contacting them directly to provide any necessary follow-up information.
Jun 15, 15:44 EEST
Jun 15, 15:44 EEST
Monitoring -
Dear Customer,
Immediate mitigation actions have been implemented, and the acute impact to integrations and reporting has been mitigated.
We are continuing to work on a permanent fix to address the root cause and prevent recurrence.
Our team will continue monitoring the situation and provide the next update by 15:00 EEST at the latest.
Your Sympa Team
Jun 15, 12:44 EEST
Immediate mitigation actions have been implemented, and the acute impact to integrations and reporting has been mitigated.
We are continuing to work on a permanent fix to address the root cause and prevent recurrence.
Our team will continue monitoring the situation and provide the next update by 15:00 EEST at the latest.
Your Sympa Team
Jun 15, 12:44 EEST
Update -
Immediate mitigation actions have been implemented, and the acute situation has been remedied.
We are currently working on a permanent fix to address the root cause and prevent recurrence.
Jun 15, 12:35 EEST
We are currently working on a permanent fix to address the root cause and prevent recurrence.
Jun 15, 12:35 EEST
Identified -
We have identified the cause of the issue impacting integrations and reporting functionality.
Mitigation steps are currently in progress, and our team is continuing to work on a permanent fix. We will provide further updates as soon as more information is available.
Jun 15, 11:48 EEST
Mitigation steps are currently in progress, and our team is continuing to work on a permanent fix. We will provide further updates as soon as more information is available.
Jun 15, 11:48 EEST
Investigating -
We are currently investigating an issue impacting integrations and reporting.
Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
Jun 15, 11:14 EEST
Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
Jun 15, 11:14 EEST
Jun 14, 2026
No incidents reported.
Jun 13, 2026
No incidents reported.
Jun 12, 2026
Resolved -
Dear Customer,
According to our monitoring, the SFTP service has remained stable and file transfers through Integrations / Connectivity are operating normally again.
We are now closing this incident.
Your Sympa Team
Jun 12, 16:23 EEST
According to our monitoring, the SFTP service has remained stable and file transfers through Integrations / Connectivity are operating normally again.
We are now closing this incident.
Your Sympa Team
Jun 12, 16:23 EEST
Monitoring -
Dear Customer,
The SFTP service has recovered and is currently available again.
The service was unavailable today between 11:51 and 12:08 EEST, which may have affected incoming and outgoing file transfers through Integrations / Connectivity during that time.
Integrations are expected to continue from where they left off now that the service is available again.
Our team is monitoring the service to confirm continued stability before closing the incident.
Your Sympa Team
Jun 12, 12:57 EEST
The SFTP service has recovered and is currently available again.
The service was unavailable today between 11:51 and 12:08 EEST, which may have affected incoming and outgoing file transfers through Integrations / Connectivity during that time.
Integrations are expected to continue from where they left off now that the service is available again.
Our team is monitoring the service to confirm continued stability before closing the incident.
Your Sympa Team
Jun 12, 12:57 EEST
Investigating -
Dear Customer,
We are currently experiencing issues with our SFTP servers.
This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.
Our team is investigating the issue and working to restore normal service as soon as possible.
We will provide further updates as soon as more information is available.
Your Sympa Team
Jun 12, 12:08 EEST
We are currently experiencing issues with our SFTP servers.
This may affect incoming and outgoing file transfers through Integrations / Connectivity, including CSV files and other automated file exchanges.
Our team is investigating the issue and working to restore normal service as soon as possible.
We will provide further updates as soon as more information is available.
Your Sympa Team
Jun 12, 12:08 EEST
Jun 11, 2026
No incidents reported.
Jun 10, 2026
No incidents reported.