Sympa Status

Azure Maintenance

Monitoring - Microsoft Azure is currently performing maintenance on App Services. As a result, you may notice temporary connection drops or some slowness when accessing services.

We are monitoring the situation and will provide updates as needed.

Thank you for your patience.
Nov 19, 2024 - 14:09 EET

System availability Operational

Reporting Operational

Authentication Operational

Integrations Operational

Support Functions Operational

Phone Support Operational

Ticketing Operational

Knowledgebase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Sympa availability (apdex)

Fetching

Web Response Time

Fetching

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Degraded performance

Resolved - The issue that caused slowness in Sympa has now been resolved. All services should be fully accessible. If you continue to experience any problems, please contact our support service. Thank you for your patience.
Nov 20, 18:02 EET

Identified - We have identified an issue in Sympa that may cause slowness. We are working to resolve the problem and will provide an update when it is confirmed to be fully resolved.
Nov 20, 14:51 EET

Nov 19, 2024

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Approval not working for some customers

Postmortem - Read details
Nov 18, 11:56 EET

Resolved - This incident has been resolved.

Workaround for Possible Remaining Issues with individual Approvals:
If you continue to experience issues with approvals, editing the table row with the approval can restart the approval workflow and effectively resolve the problem.
Nov 13, 18:08 EET

Monitoring - The mitigation for the issue affecting the approval process has been implemented, and most customers should now be experiencing normal functionality. We are actively monitoring the service to ensure stability and address any remaining impacted cases.

Workaround for Possible Remaining Issues with Approvals:
If you continue to experience issues with approvals, editing the table row with the approval can restart the approval workflow and effectively resolve the problem.

Thank you for your patience as we confirm full resolution. Please reach out to support if further assistance is needed.
Nov 13, 14:43 EET

Identified - We have successfully implemented a mitigation for the issue affecting our service. While most customers should now be experiencing normal service, we are aware that a small number of cases may still be impacted. Our team is actively monitoring and working to resolve these remaining cases as quickly as possible.
Nov 13, 13:48 EET

Investigating - We are currently investigating an issue where some customers are not able to use approvals.
Nov 13, 10:27 EET

Approvals degradation

Resolved - This incident has been resolved.
Nov 13, 09:56 EET

Identified - We are currently experiencing an issue affecting the approval process. Our team is actively investigating and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please check back for updates.
Nov 13, 08:35 EET

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.