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Maintenance

Scheduled Maintenance

Integration service update on Week 23 - 2026 Jun 3, 2026 12:00-16:00 EEST

Dear Customer,

We would like to inform you about a scheduled maintenance window for our integration service from Wednesday 3.6.2026 12:00 to 16:00 EEST.

During this maintenance window, we will carry out routine security and platform updates to support the reliability, stability, and security of the service.

In addition, we will deploy fixes for the following issues:

- Fixed an issue where times recorded without Daylight Saving Time (DST) would sometimes result GET queries receiving 500 HTTP status code after Daylight saving being in effect"
- Fixed missing location header value after creating new entity with POST"

No major impact is expected, but short temporary interruptions may occur during the maintenance window.

Our team will closely monitor the situation throughout and after the maintenance to ensure everything operates as expected.

Your Sympa Team
Posted on May 27, 2026 - 16:17 EEST
System Metrics Month Week Day
Sympa response speed
Fetching
Sympa page load time (for 95% of users)
Fetching
May 28, 2026

No incidents reported today.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
Some customers may temporarily experience restricted access in Sympa
Postmortem - Read details
May 25, 15:19 EEST
Resolved - The recovery process has been completed. The issue has been fixed.

We apologise for any inconvenience this disruption may have caused.

Your Sympa Team
May 21, 13:57 EEST
Update - According to further investigation, the experienced issues has resulted in restricted access rights to data and features in the system. The headline of the issue has been updated accordingly.

Recovery process is approximately 80% completed.

We also confirm that this issue only affects a small number of customers, and according to investigation customer with the Roles feature in use have not been affected by this issue.

We will share the next update latest at 14:00 EEST.

Your Sympa Team
May 21, 13:10 EEST
Update - Recovery is progressing, and restoration is approximately 25% complete.

Some customers may experience general slowness in Sympa during the recovery work. We apologise for the inconvenience.

We will share the next update latest at 13:00 EEST.

Your Sympa Team
May 21, 11:54 EEST
Update - Recovery is progressing as planned.

We expect the affected users’ access rights to be restored to their previous settings within the next few hours.

Some users may regain the correct access sooner.

We will share the next update by 12:00 EEST at the latest.

Your Sympa Team
May 21, 10:50 EEST
Identified - The issue has been identified and a fix is being implemented.

Please note this issue is not affecting any customers using new roles already!
May 21, 09:22 EEST
Investigating - We are currently fixing an issue that affects a limited group of customers who are not yet using Sympa’s new user role model.

Due to a change activated earlier than intended, some users’ access rights may temporarily not match the intended setup. This means that some users may see less information than expected, while in some cases users may also see information based on role settings that were still being prepared.

The issue has been identified and our team is actively working to restore the intended access rights as quickly as possible.

We apologise for the disruption and concern this may cause. We will provide the next update here as soon as the fix has progressed.

Your Sympa Team
May 21, 09:22 EEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

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