Sympa Status

All Systems Operational

System availability Operational

Reporting Operational

Authentication Operational

Integrations Operational

Esign Operational

Support Functions Operational

Phone Support Operational

Ticketing Operational

Knowledgebase Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web response time

Fetching

Apdex

Fetching

Past Incidents

Nov 21, 2025

Automatic table reminder emails are not being sent

Resolved - The incident is resolved and the service is operating normally in production.

We will ensure that all approval notifications missed during the incident are reprocessed, and users will start seeing them as they are handled.

Thank you for your patience and understanding.
Your Sympa Team
Nov 21, 15:15 EET

Monitoring - We have deployed a fix and are monitoring.

Table reminder emails are expected to resume overnight as scheduled.

We are evaluating options to resend reminders missed during the incident.

Your Sympa Team
Nov 20, 12:35 EET

Identified - We are testing a fix, and testing will continue overnight.

Impact remains limited to automatic table reminder emails.

Approval messages, birthday and well-being notifications, and password reset emails are not affected.

Next update by 12:00 EET on Thu 20 Nov 2025.
Nov 19, 19:52 EET

Update - We are still investigating this issue.

Impact is limited to automatic table reminder emails only.

Approval messages, birthday and well-being notifications, and password reset emails are NOT affected.

We will post another update as we proceed with investigations.

Your Sympa Team
Nov 19, 13:29 EET

Investigating - We are currently investigating an issue where automatic table reminders are not being sent. The issue started on 13 November.

The issue doesn't concern approval messages, birthday or well-being notifications or the messages of users requesting for new passwords.

We will do our best to send all of the table reminders again, that have been unsent during this time, as soon as the issue is resolved.

We apologize for the inconvenience. More information will follow.

Your Sympa Team
Nov 19, 08:43 EET

Nov 20, 2025

Nov 19, 2025

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Resolved - This incident has been resolved.
Nov 13, 19:02 EET

Update - We are continuing to work on a fix for this issue.
Nov 13, 19:01 EET

Update - We are continuing to work on a fix for this issue.
Nov 13, 18:42 EET

Identified - We have identified a login issue in the system and we are working on fixing the issue.
Nov 13, 18:32 EET

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.